REFUND POLICIES
At Boston Terrier Puppy, we are dedicated to providing excellent products and ensuring customer satisfaction. Please carefully review our refund policy before making a purchase.
By purchasing a puppy from our website, you acknowledge and understand that our products are live animals and that all sales are final. We do not offer refunds or returns on puppy purchases.
We take great care in breeding and raising our puppies to be healthy and well-socialized. However, we understand that unexpected circumstances may arise. If you encounter any issues with the puppy you received, please contact us at [email protected], and we will work with you to address the situation.
Please note the following important points regarding our refund policy:
- Health Guarantee: We provide a health guarantee for our puppies. If within the first 48 hours after receiving your puppy, a licensed veterinarian determines that the puppy has a serious health issue, please notify us immediately. We will require a written statement from the veterinarian detailing the health issue. In such cases, we may offer a replacement puppy if available or provide a refund.
- Return Shipping: If a return or replacement is agreed upon, the customer is responsible for all return shipping costs. We recommend using a reputable pet transport service to ensure the safe return of the puppy.
- Proper Care: We require that the puppy is provided with appropriate care, including regular veterinary check-ups, proper nutrition, and a safe environment. Failure to meet these requirements may void the health guarantee.
- Breeder's Rights: As the breeder, we reserve the right to request a second opinion from a veterinarian of our choice at our expense before proceeding with a refund or replacement.
We are committed to ensuring the well-being of our puppies and maintaining open communication with our customers. If you have any questions or concerns about our refund policy, please reach out to us at [email protected].
Please note that by purchasing a puppy from Boston Terrier Puppy, you accept and agree to the terms of this refund policy.
English